In - App Recovery Wellness Plans
ABOUT KYROS
Kyros seeks to eliminate the treatment gap for individuals experiencing Substance Use Disorder by increasing the availability of personalized, effective and timely services and continuously removing the barriers to accessing them.
THE PROBLEM
The Recovery Wellness Plan is a tool that Certified Peer Recovery Specialists (CPRS) and their clients use to set goals related to the client’s recovery process. The plan they were using was a bit too clinical and was simply a google doc that CPRS would have to print to PDF and then upload onto the Kyros Platform.on, the redesigned portal introduced new features and enhancements to address user needs effectively. This case study explores the process, observations, proposed solutions, and outcomes of the redesign effort.
Users
CERTIFIED PEER RECOVERY SUPPORT SPECIALISTS (CPRS)
Certified Peer Recovery Specialists (CPRS) are people with a lived experience of Substance User Disorder that help a person become ready and willing to seek treatment (if needed), enter recovery, and maintain healthy and important habits related to their recovery.
CLIENTS IN SUD RECOVERY
People in early stages of recovery from substance use disorder (SUD).
CLINICAL STAFF
Clinical staff refers to the health care professionals who are working with clients in recovery.
“They used to be a lot easier and we considered them ice breakers with our clients. Since then they've become a lot more clinical in nature and I get complaints from CPRS that their clients don't enjoy doing them and are turned off by how clinical they feel.”
— CPRS Supervisor
Goals
UNDERSTAND AND IMPROVE CLIENT PROGRESS
Our mission is to help people, and this will get give us more visibility into client success metrics, which will ultimately aid in providing a better overall experience with our services.
REQUIRE CREATION AND MAINTENANCE OF THE WELLNESS PLAN
While the creation of the wellness plan is technically a requirement, it often is not done or is created and then never referenced again.
MAKE THE PLAN MORE STREAMLINED AND ACCESSIBLE
Learn more about our CPRS and how they use wellness plans with their clients today and how we can make it easier
Problem Statement: It is difficult to gage client success metrics due to the lack of data currently required in the meeting notes ("DAP Notes") and the lack of participation and visibility of the Wellness Plan.
Brainstorming and Early Designs
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Group Brainstorm
I got together with the engineering team and our clinical staff to brainstorm some ideas based social determinants of health (SDOH).
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Early Design Feedback
After speaking with CPRS about their thoughts and feelings on the current wellness plan, I showed them some new, early stage designs to see what they thought.
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Prototype
Based on research sessions and early feedback, I iterated on early designs and created a prototype for further user testing.
