HANNA HELOUIN

 UX & Product Designer

hannahelouin.com | hannahelouin@gmail.com | 612.310.5177 | LinkedIn


EXPERIENCE

FREELANCE | UX DESIGNER

JULY 2020 - PRESENT

  • Conducts comprehensive user-centered research & design methodologies to deliver actionable insights driving client product improvements for web and mobile apps.

KYROS | FOUNDING PRODUCT DESIGNER

JUNE 2021- DECEMBER 2023

  • Drove UX strategy and approach with cross-functional project teams that balanced business objectives with customer needs.

  • Lead and facilitated workshops, end-to-end user research, usability testing, and delivered strategic recommendations.

  • Demonstrated experiences using interactive prototypes, storyboards, movies, and other artifacts.

  • Collaborated with other design disciplines to craft a human- centered approach to innovation.

POLARIS INDUSTRIES | COMMERCE CUSTOMER EXPERIENCE LEAD

AUGUST 2018 - JULY 2020

  • Created user flows and guides for level 1 customer experience team

  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

  • Drove customer escalations to resolution by engaging directly with clients.

SKILLS

A/B Testing, Accessibility, Atomic Design, Card Sorts, Competitive Analysis, Contextual Inquiry, Design Systems, Heuristic Evaluation, Information Architecture, Interviewing, Lean UX, Personas/Archetypes, Product Design, Product Strategy, Prototyping, Qualitative & Quantitative Research, Responsive Web Design, Secondary Research, Storyboarding, Survey Research, Tree Tests, Usability Testing (Moderated & Unmoderated), User Flows, User Interviews, User Journey Mapping, User Research, UX Writing, Wireframing, Workshop Facilitation

TOOLS

Adobe Creative Suite, Axure RP, Dovetail, EasyRetro, FigJam, Figma, Fullstory, InVision, Maze, Miro, Optimal Workshop, Otter.ai, Sketch, Slack, Slickplan, Trello, User Interviews

EDUCATION

USER EXPERIENCE DESIGN  CERTIFICATION | PRIME DIGITAL ACADEMY | NOVEMBER 2020

BATON ROUGE COMMUNITY COLLEGE | 2007-2009

IAAP CPACC CERTIFICATION | DEQUE UNIVERSITY | IN PROGRESS

VOLUNTEER WORK

OPEN TWIN CITIES | UX DESIGNER

FEBRUARY 2021 - JULY 2021

PRIME DIGITAL ACADEMY | UX STUDENT MENTOR

SEPTEMBER 2021 - PRESENT