HANNA HELOUIN
UX & Product Designer
hannahelouin.com | hannahelouin@gmail.com | 612.310.5177 | LinkedIn
EXPERIENCE
FREELANCE | UX DESIGNER
JULY 2020 - PRESENT
Conducts comprehensive user-centered research & design methodologies to deliver actionable insights driving client product improvements for web and mobile apps.
KYROS | FOUNDING PRODUCT DESIGNER
JUNE 2021- DECEMBER 2023
Drove UX strategy and approach with cross-functional project teams that balanced business objectives with customer needs.
Lead and facilitated workshops, end-to-end user research, usability testing, and delivered strategic recommendations.
Demonstrated experiences using interactive prototypes, storyboards, movies, and other artifacts.
Collaborated with other design disciplines to craft a human- centered approach to innovation.
POLARIS INDUSTRIES | COMMERCE CUSTOMER EXPERIENCE LEAD
AUGUST 2018 - JULY 2020
Created user flows and guides for level 1 customer experience team
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Drove customer escalations to resolution by engaging directly with clients.
SKILLS
A/B Testing, Accessibility, Atomic Design, Card Sorts, Competitive Analysis, Contextual Inquiry, Design Systems, Heuristic Evaluation, Information Architecture, Interviewing, Lean UX, Personas/Archetypes, Product Design, Product Strategy, Prototyping, Qualitative & Quantitative Research, Responsive Web Design, Secondary Research, Storyboarding, Survey Research, Tree Tests, Usability Testing (Moderated & Unmoderated), User Flows, User Interviews, User Journey Mapping, User Research, UX Writing, Wireframing, Workshop Facilitation
TOOLS
Adobe Creative Suite, Axure RP, Dovetail, EasyRetro, FigJam, Figma, Fullstory, InVision, Maze, Miro, Optimal Workshop, Otter.ai, Sketch, Slack, Slickplan, Trello, User Interviews
EDUCATION
USER EXPERIENCE DESIGN CERTIFICATION | PRIME DIGITAL ACADEMY | NOVEMBER 2020
BATON ROUGE COMMUNITY COLLEGE | 2007-2009
IAAP CPACC CERTIFICATION | DEQUE UNIVERSITY | IN PROGRESS
VOLUNTEER WORK
OPEN TWIN CITIES | UX DESIGNER
FEBRUARY 2021 - JULY 2021
PRIME DIGITAL ACADEMY | UX STUDENT MENTOR
SEPTEMBER 2021 - PRESENT